Assistant Manager - Student Admissions

Job Summary & Overview

Support admissions operations, supervise day-to-day counseling workflows, handle escalated student queries, and ensure target compliance.

Key Responsibilities

• Guide counselors on handling complex candidate profiles and university fee structures.
• Monitor daily call volumes, lead response times, and counseling quality scores.
• Assist Senior Manager in target distribution, pipeline tracking, and admission closing.
• Address student escalations regarding document verification, eligibility check, and university approval.
• Conduct regular product refresher sessions on university courses and fee breakdown.

Eligibility Criteria & Requirements

• 2 to 4 years of experience in admissions counseling, educational sales, or customer success.
• Prior experience in supervising team members or managing pod-level targets.
• In-depth understanding of Indian online university degree programs (BBA, MBA, BCA, MCA, etc.).
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency with modern CRMs, Excel/Google Sheets, and lead management tools.