Team Leader - Admissions Counsel

Job Summary & Overview

Drive a pod of 6-10 Admission Counselors, monitor call quality, ensure high conversion efficiency, and achieve monthly enrollment quotas.

Key Responsibilities

• Lead, inspire, and manage a pod of 6-10 front-line Admission Counselors.
• Conduct live call barging, feedback sessions, and mock counseling to upgrade team skills.
• Track daily call duration, lead status updates, and application submissions.
• Ensure prompt follow-up on hot prospects and assist counselors in closing enrollments.
• Maintain accurate daily response sheets and lead status dashboards.

Eligibility Criteria & Requirements

• 1 to 3 years of experience in tele-counseling, insides sales, or education advisory.
• Ability to motivate counselors, drive daily call targets, and resolve objection points during calls.
• Strong knowledge of university admission guidelines, NAAC accreditations, and course specializations.
• Good command over English & Hindi communication.
• High energy level with a strong target-oriented mindset.